Privacy Policy for Aoi Ceramic Creations

Aoi Ceramic Creations ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our site, purchase our products, or engage with our services, in compliance with applicable data protection laws, including GDPR.

1. Information We Collect

We collect the following types of personal information:

• Contact Information: This includes your name, postal address, phone number, and email address, which we collect when you create an account, place an order, or contact us for inquiries.
• Order Information: This includes details about the products you purchase, shipping address, and payment information. Please note that we utilize secure third-party payment processors and do not directly store your complete payment details on our servers.
• Website Usage Data: We automatically collect certain information about your visit to our site, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We use cookies and similar tracking technologies for this purpose.
• Communications Data: We retain records of your communications with us, including emails and other correspondence.
• Design Preferences: If you utilize our design consultation services, we may collect information about your preferences for vase design, including style, color, size, and intended use.

2. How We Use Your Information

We use your personal information for the following purposes:

• Order Fulfillment: To process and fulfill your orders, including shipping, delivery, and payment processing.
• Customer Service: To respond to your inquiries, provide support, and resolve any issues you may have.
• Personalization: To personalize your experience on our site and recommend products that may be of interest to you.
• Marketing: With your consent, we may send you promotional emails about new products, special offers, or other information that we think you may find interesting. You can opt out of receiving these emails at any time by following the unsubscribe instructions included in the emails.
• Website Improvement: To analyze website usage data to improve the functionality and content of our site.
• Legal Compliance: To comply with applicable laws and regulations.

3. Disclosure of Your Information

We may disclose your personal information to the following categories of recipients:

• Service Providers: We share information with third-party service providers who assist us with various aspects of our business, such as payment processing, shipping, marketing, and website analytics. We require these service providers to protect your personal information in accordance with this Privacy Policy and applicable laws.
• Legal Authorities: We may disclose your information to legal authorities if required to do so by law or in response to a valid legal request.
• Business Transfers: In the event that we sell or transfer all or a portion of our business assets, your personal information may be transferred to the buyer or transferee. We will take reasonable steps to ensure that your personal information is protected in accordance with this Privacy Policy.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Using encryption to protect sensitive information transmitted online.
• Implementing physical and electronic security measures to protect our systems and data.
• Limiting access to personal information to authorized personnel only.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, or as required by law.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.
• Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Erasure: You have the right to request that we erase your personal information, under certain circumstances.
• Restriction of Processing: You have the right to request that we restrict the processing of your personal information, under certain circumstances.
• Data Portability: You have the right to request that we provide you with your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Objection: You have the right to object to the processing of your personal information, under certain circumstances.
• Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at the address provided below.

7. International Data Transfers

As we are located in Japan, your information may be transferred to and processed in Japan. We will take appropriate safeguards to ensure that your personal information is protected in accordance with applicable data protection laws.

8. Cookies and Similar Technologies

Our site uses cookies and similar technologies to collect information about your browsing activity. You can control the use of cookies through your browser settings. However, please note that disabling cookies may affect your ability to use certain features of our site.

9. Children's Privacy

Our site is not directed to children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at the address provided below.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our site. Please check this page periodically for updates.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Aoi Ceramic Creations 5-12-8 Wakaba-cho, Asakusa, Tokyo, Tokyo, 111-0042 Japan

Phone: +81 3-5827-1948